Responsible Gaming
at viplj
Gaming at viplj is meant to be fun — a form of entertainment, not a solution to financial stress. We take our responsibility as a PAGCOR-regulated platform seriously, and we provide every Filipino player with the tools they need to stay in control, set healthy limits, and play safely.
Your Safe Play Toolkit
viplj gives every Filipino player direct control over their gaming experience — no waiting, no forms, no excuses
Deposit Limits
Set a daily, weekly, or monthly deposit cap directly from your viplj account settings. Once a limit is active, it cannot be raised for 48 hours — giving you a real cooling-off window before any increase takes effect. Lowering your limit, on the other hand, applies immediately.
Session Time Reminders
Lose track of time? viplj's session timer sends you an on-screen reminder after 30, 60, or 90 minutes of continuous play — your choice. Time awareness is one of the simplest responsible gaming tools, and we've made it easy to set up in under a minute on any Philippine mobile device.
Self-Exclusion
If you feel you need a break, viplj's self-exclusion tool lets you temporarily suspend or permanently close your account. Choose a cooling-off period of 1 week, 1 month, 3 months, or 6 months. During any active self-exclusion, your account cannot be accessed and all marketing communications are immediately halted.
Loss Limits
Set a maximum amount you're comfortable losing within a defined period. Once your loss limit is reached, viplj automatically restricts further play for that period. This tool is especially useful for Filipino players managing a fixed entertainment budget across a weekly or monthly pay cycle.
Reality Check & Cool-Off
A reality check pop-up shows you how long you've been playing and your net session result — wins and losses combined — so you can make an informed decision about whether to continue. The cool-off feature lets you step away from viplj for 24 to 72 hours without triggering a full self-exclusion.
Account Activity History
Your full transaction and gaming history is always accessible in your viplj account dashboard. Review exactly how much you've deposited, wagered, won, and withdrawn over any period. Transparency about your own activity is the foundation of responsible, informed gaming at viplj.
How to Self-Exclude on viplj
The process takes less than two minutes on any Philippine mobile device. Here's exactly how it works.
Log in to Your viplj Account
Go to viplj.net and log in using your registered Philippine mobile number or email address and your account password.
Open Account Settings
Tap your profile icon in the top right corner of the screen, then select "Account Settings" from the dropdown menu that appears.
Navigate to Responsible Gaming
In Account Settings, find the "Responsible Gaming" tab. All five of viplj's safe play tools — including self-exclusion — are grouped together in this section.
Select Your Exclusion Period
Choose between a 1-week, 1-month, 3-month, or 6-month cooling-off period — or select "Permanent Closure" if you wish to close your viplj account entirely. Read the summary of what each option means before confirming.
Confirm & Activate
Confirm your choice. Your self-exclusion will be fully active within 24 hours. You will receive a confirmation to your registered email address or Philippine mobile number. All marketing messages stop immediately upon confirmation.
Need Immediate Help?
If you cannot wait or are experiencing a gambling-related crisis, contact viplj customer support via live chat 24/7 — average response time is 3–5 minutes. Our support team can manually suspend your account in real time while your formal self-exclusion is processed.
Manage Your Gaming Tools
Detailed breakdown of each responsible gaming control available to you right now in your viplj dashboard
Go to Account Settings → Responsible Gaming → Deposit Limits. Enter your chosen daily, weekly, or monthly limit in Philippine Peso (₱). The limit applies to all deposits via GCash, Maya, BPI, BDO, and Metrobank. Reducing a limit takes effect immediately. Increasing a limit requires a 48-hour waiting period — this is intentional and cannot be bypassed.
Navigate to Account Settings → Responsible Gaming → Loss Limits. Set the maximum amount in ₱ that you are comfortable losing in a day, week, or month. Once your net losses reach that threshold, viplj will temporarily disable your ability to place new bets or spins until the period resets. This tool is especially helpful for Filipino players on a fixed monthly budget.
Under Account Settings → Responsible Gaming → Session Time, choose your preferred reminder interval: 30, 60, or 90 minutes. Once active, an on-screen notification will appear at your chosen interval showing total time played and your net session result. You can dismiss it and keep playing, or choose to end the session. The reminder resets with each new login.
The cool-off tool under Responsible Gaming → Take a Break lets you pause your viplj account for 24 hours, 48 hours, or 72 hours. Unlike full self-exclusion, a cool-off period expires automatically — your account reactivates at the end of the chosen period. During a cool-off, you cannot log in, deposit, or play. All promotional emails are paused for the duration.
Self-exclusion is the strongest tool available. Once activated, your viplj account is locked for the full duration of your chosen period — 1 week, 1 month, 3 months, or 6 months — and cannot be unlocked early under any circumstances. During self-exclusion, all bonuses are forfeited, all marketing stops, and login is disabled. Permanent closure means your account is closed and your data is handled per the viplj Privacy Policy and applicable Philippine law. You may also request self-exclusion by contacting support at [email protected].
Recognise the Warning Signs
Problem gambling can affect anyone. These are common signs that gaming may be causing harm — in yourself or someone you care about
Chasing LossesContinuing to play in order to recover money lost in a previous session — a pattern that typically leads to larger losses over time.
Borrowing to GambleBorrowing money from family, friends, or through cash loans specifically to fund gaming activity on any platform including viplj.
Neglecting ResponsibilitiesMissing work, school, or family obligations in Manila, Cebu, Davao, or anywhere in the Philippines because of time spent gaming online.
Hiding Gaming ActivityFeeling the need to conceal how much time or money is being spent on gaming from partners, parents, or close friends.
Gambling With Essential FundsUsing money reserved for rent, utilities, food, or children's education — rather than discretionary entertainment budget — to fund gaming sessions.
Inability to StopRepeatedly attempting to cut back or stop gaming but finding it difficult or impossible to do so, even when you genuinely want to.
If Any of These Sound Familiar
Recognising the signs is the first step. viplj encourages any player who identifies with two or more of the above to activate a self-exclusion period immediately and to seek support from a qualified counsellor or the responsible gaming resources listed below. You are not alone — help is available across the Philippines.
Quick Self-Check
Answer these questions honestly. If you answer "yes" to two or more, we encourage you to use viplj's responsible gaming tools or seek support.
This is not a clinical diagnostic tool
This self-check is for personal reflection only. If your answers concern you, please contact viplj support to activate responsible gaming tools, or reach out to a qualified counsellor. Your wellbeing comes before your viplj balance.
Strict 21+ Age Verification
Philippine gaming regulations require that all online casino players be at least 21 years of age. viplj enforces this requirement strictly — not as a formality, but because we genuinely believe that protecting young Filipinos from the harms of gambling is a non-negotiable responsibility.
Every new viplj account must complete a Know Your Customer (KYC) verification process before the first withdrawal is processed. KYC requires a valid Philippine government-issued ID — such as a passport, UMID, SSS ID, PhilHealth ID, Voter's ID, or driver's license — and a matching selfie verification to confirm that the account holder meets the 21+ age requirement.
If viplj detects that a registered account is being used by a minor — whether through the KYC process or any other means — that account is immediately suspended, all associated funds are frozen pending review, and the matter is escalated to viplj's compliance team in accordance with PAGCOR-regulated procedures.
Parents & Guardians
If you believe a minor in your household is accessing viplj or any other online gaming platform, contact our support team immediately at [email protected]. We also recommend using parental control software on shared devices to prevent access to online gaming sites.
Accepted Philippine IDs for KYC Verification
PAGCOR-Regulated Platform
viplj operates within the PAGCOR-regulated online gaming environment. PAGCOR (Philippine Amusement and Gaming Corporation) is the government authority responsible for licensing and regulating online gaming in the Philippines. PAGCOR's responsible gaming framework includes guidelines for age verification, self-exclusion, player protection, and responsible advertising — all of which viplj adheres to.
For more information about PAGCOR's responsible gaming programme and resources, Filipino players can visit the official PAGCOR website directly. PAGCOR provides national-level guidance and support infrastructure for players who may need help with problem gambling across all provinces of the Philippines.
Support Resources in the Philippines
You don't have to deal with problem gambling alone. These organisations provide free, confidential support for Filipino players and their families.
PAGCOR Responsible Gaming
The Philippine Amusement and Gaming Corporation maintains a responsible gaming programme that includes player protection resources, self-exclusion registries, and guidance for those affected by problem gambling.
For information, visit the official PAGCOR website or contact PAGCOR's player protection unit directly. viplj cooperates fully with PAGCOR's responsible gaming oversight.
National Center for Mental Health (NCMH)
The NCMH Crisis Hotline provides free, confidential mental health support to Filipinos nationwide — including those experiencing gambling-related stress, anxiety, or financial crisis. Available in both Filipino and English.
NCMH Crisis Hotline: 1553 (toll-free, 24/7 nationwide)
Gamblers Anonymous Philippines
GA Philippines runs peer support meetings for individuals affected by problem gambling, with active chapters in Metro Manila, Cebu, Davao, and other key cities. The programme is free, anonymous, and open to anyone 21 and older.
Meeting schedules and contact details are available through the Gamblers Anonymous international network. viplj recommends GA to any player seeking community-based recovery support.
viplj Support — Always Available
Beyond external resources, viplj's own customer support team is available 24/7 via live chat with an average response time of 3–5 minutes. Our support agents are trained to assist with responsible gaming tool activation and can escalate concerns to our compliance team at any time. You can also reach us by email at [email protected] — plain text, no clickable links needed.
viplj's Responsible Gaming Principles
These are the commitments we make to every Filipino player on our platform — not fine print, but real promises.
Gaming is Entertainment, Not Income
viplj never markets itself as a way to make money or solve financial problems. All promotional content is framed around entertainment value only.
No Pressure, No Harassment
viplj does not send high-pressure promotional messages to players who have reduced their activity, set limits, or requested a cool-off period.
Transparent Odds & House Edge
Game RTPs (return-to-player percentages) are disclosed for all viplj slot and casino games. Players deserve to know the mathematical reality of each game they choose to play.
Responsible Bonus Design
All viplj bonuses have clear, fair wagering requirements. We do not design bonuses to trap players. Responsible gaming tool settings always take priority over active bonus conditions.
Fast, Hassle-Free Withdrawals
viplj processes withdrawals promptly via GCash and Maya. We believe that making it easy to withdraw your winnings is a core part of a fair and responsible gaming environment.
Staff Trained in Player Protection
Every viplj customer support agent completes responsible gaming training and knows how to identify at-risk player behaviour and escalate concerns to the compliance team appropriately.
Play Smart with viplj
Responsible gaming is at the heart of everything we do at viplj. Set your limits, use our tools, and enjoy online gaming the way it's meant to be — as entertainment. Filipino players from Manila to Davao trust viplj for a safe, fair, and fun experience. GCash & Maya deposits from ₱100. You must be 21 or older to play.
21+ only · PAGCOR-regulated · Responsible gaming tools available · Min deposit ₱100